Top Benefits of Using VoIP Telephone Systems

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Whether you are an established business seeking to streamline and upgrade your telephone system or a new company looking for the most cost-effective telecommunication solutions, it is likely that you will have heard or read about some of the benefits of Voice over Internet Protocol (VoIP).

Indeed, at Icon Offices, some of the most common questions put to us by our clients concern the practicality, costs and whether or not switching to a VoIP telephone system is in fact the right choice. To help you understand the topic and make the right decision for your business, we’ve listed some of our top practical benefits which using a VoIP telephone system can bring.

Making That All Important First Impression

First impressions are important in all types of communication and even more so in telecommunications. One of the simplest but most practical features of VoIP systems is the ability to set up professional welcome messages for inbound calls.

While this technology has of course been around for some time, the importance of a professional welcome not only helps in boosting your company image, it could also be the difference between making that all-important first impression.

Efficiency in Communication

With VoIP telephone systems, calls can be taken exactly where they need to be, meaning customers, prospective clients or even general enquiries can be connected directly with the person they need to be speaking to.

Not only is this convenient for customers, it also frees up time for employees, previously responsible for answering and transferring calls between various departments. Furthermore, to make sure you don’t miss any urgent calls, VoIP phone systems allow companies to add direct employee extensions or additional devices and mobile numbers so calls can be transferred directly to them when required.

For example, if a department or individual is unavailable to answer within the first few rings, the call can be forwarded to a secondary device meaning you can pick up those important calls even if you are away from the desk.

Comprehensive Features

In addition to smart call forwarding, VoIP telephone systems also come packed with a heap of impressive and useful features. Functions such as call queuing, for example, are particularly useful for those companies who frequently experience heavy inbound call traffic, such as customer service departments.

Inbound callers are not only put on hold, they are also given a queue number ensuring their call is transferred successfully in the order the call was placed. Furthermore, the call groups function allows for multiple call transfers to a pre-selected group of individual extensions, meaning any one individual of that group can answer the call.

This can be especially useful to ensure calls are answered promptly and that customers are not kept on the line waiting.

Most standard VoIP phone systems also contain a number of inbuilt features such as call recording, call conferencing, shared company phonebooks as well as voicemail to email. Call recording, for instance, can be particularly useful for company training purposes as well as when needing to review client feedback.

Having call conferencing built into a VoIP phone system can also eliminate the need to invest in a separate digital conferencing solution, and by having a shared company phonebook employees and managers can search between both internal and external extensions rapidly, meaning quick access and greater speed of communication.

Finally, some VoIP telephone systems also have the ability to transfer and send received voicemails into email attachments, saving time and providing a written transcript of the recorded message.

Mobility and Flexibility

Unlike conventional telecoms systems, VoIP phone systems allow phones to be plugged in anywhere that there is an active internet connection, meaning you are not bound to your office permanently. What’s more, most VoIP systems will usually have an access panel, meaning you can change the setup at any time, view call data records as well divert calls.

If you are out and about on business, many VoIP systems allow business calls made to a landline number to be received via an App on your mobile device.

Time Management

A final useful feature of many VoIP telephone systems is the ability to assist in personal time management.

If you have limited availability or are wishing to schedule some personal time to work on a project, VoIP allows for specific phone lines to open and close automatically at pre-set times, meaning you won’t be disturbed when you don’t wish to be.

Is a VoIP Telephone System right for me?

Choosing or making the switch to a VoIP system is not just about its practical benefits, however, but ensuring that businesses are able to operate in a cost-effective manner. At Icon Offices, we offer flexible and bespoke VoIP packages to ensure that businesses can enjoy the benefits which VoIP telephone systems bring, without the need to spend overboard.

Not only do we have some of the most competitive pricing in the market, we also offer a wide range of VoIP service solutions including complementary minutes, international calls as well as tailored service packages.

Furthermore, our flexible plans mean you can cancel at anytime with as little as 5 days’ notice required from your billing date, allowing you to upgrade or downscale your service package as per your business needs.

Our team has over 10 years’ experience providing bespoke in-house VoIP and telecommunications solutions and can supply VoIP lines and numbers for any UK city of your choice.

Regardless of your business needs or where you are based in the world, we are confident we can provide the right combination of value and functionality.

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